Refund policy

WARRANTY AND RETURN TERMS

I. Withdrawal

You may return the product you purchased within 14 days of the date of the sales invoice, provided that its packaging has not been opened, it has not been used, and it has not been allowed to deteriorate. Returns are not accepted for products whose original packaging has been damaged, which are no longer suitable for resale, or which are in a condition that prevents them from being purchased by another customer. Products must be returned complete and undamaged, together with their standard accessories, if any.

Before returning a product, please send a message to our email address or through our contact (customer service) section, stating the reason for the return and including your invoice number and order number. Customer service will contact you in response to your email and explain how to return the product. Shipping costs incurred for the return will be borne by the consumer.

II. Products Damaged During Shipping

To identify any damage incurred during shipping, open the delivered order in the presence of the courier and compare it with the invoice. Check for any errors, missing items, or damage. If the product you purchased is damaged or incomplete, record this in a report prepared with the assistance of the courier and hand the product back to the courier. Otherwise, the product will be considered to have been received complete, and the return will not be processed.

Our Company does not accept returns of products sent without a receipt, invoice, and damage report. Within 14 days of receiving these documents, our Company will initiate the refund of the product price to the customer's credit card. (Note: This website is not responsible for problems caused by the bank during the refund process.)

If you request it, you may receive the same product or another product of equivalent value in place of the product damaged during shipping.

You may send your return using our DHL eCommerce shipping account number: 3496237541.